Squeeze Hugs

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Squeeze Hugs Children's & Baby Boutique Policies

At Squeeze Hugs, we consider customer service to be our utmost priority and truly want each customer to have an excellent shopping experience. Please do not hesitate to contact us at any time!

 

Shipping
Shipping is free on purchases of $100 or more within the continental U.S. Please note, this does not include extra large freight items or dropships. Extra shipping charges will automatically be added to your shipping total. Please note any special shipping instructions in the product descriptions. When qualifying for free shipping, we reserve the right to ship via ground or the most cost effective way.


Most orders are shipped via the United States Postal Service. Please use the “calculate shipping” option during the checkout process to view the shipping rate of your individual order. Delivery times vary, however we do our best to ship all orders within 24-48 hours of the order being placed. Some of our products are handmade and/or produced at the time your order is placed. Please refer to product details for the estimated completion and shipping times. You will be notified by email when your order has been shipped and be provided with tracking information when applicable.
Expedited Shipping is available via United States Postal Service and UPS at an additional cost. We also ship Internationally. Use the “calculate shipping” option during the checkout process to change your shipping options.

International Shipping
Currently, we ship to Canada and the U.K. and offer Priority Mail or First Class International Shipping through the United States Postal Service without package tracking or insurance. Please use the “calculate shipping” option during the checkout process to view the shipping rate of your individual order. We cannot be responsible for orders once they have been shipped. Customers are responsible for any duties or customs fees applied by the destination country. We are required by law to list the price you paid for our products as the customs amount of the package and to accurately list the contents of your shipment. Upon arrival of your package in your country, you may be contacted to arrange payment of any local duties, taxes, and/or customs charges assessed by your government. Please keep in mind that we have absolutely no control over these charges. On some international shipments a "disbursement" or "advancement fee" is charged by the shipping company. We also have no control over these charges.

If delivery of a package is refused, rejected, or returned for delivery failure, we reserve the right to charge your credit card for both outbound and inbound shipping charges.

We are more than happy to ship to other international countries, so please just contact us to inquire as we will slowly be expanding.

Shipping Confirmation
You will receive an email from customerservice@squeezehugs.com notifying you that your order is on the way with the tracking information when available.

 

Tracking
You may check the status of your order at any time on www.squeezehugs.com at My Account.

 

Payment methods & Safe Shopping Guarantee
We accept Visa, Mastercard, Discover and American Express. Squeeze Hugs utilizes the industry's leading encryption technology to safeguard your personal information. When you see the lock symbol during checkout on your web browser, you will know it is secure. We are happy to accept check / money order but will not ship the items until the check is cleared (normally 7 business days from time of deposit) or the money order is received.  If we do not receive payment within 7 business days of placement of the order, the order will be cancelled.

 

Gift Wrapping
We are happy to gift wrap any item that is eligible for gift wrap. Orders coming directly from the manufacturer or that are oversized are not available for gift wrap. Please see the item description to add gift wrap to an item. We offer this for an additional $4.00 per item.


Returns & Exchanges
We hope you will be thrilled with your items but if for some reason you’re not, we will gladly return or exchange your full price merchandise. All sale items are final sale and may only be exchanged for a different size, if it is available, within 14 days from receipt.
Some items are not available for return or exchange so please pay attention to the product descriptions.
Please contact us at info@squeezehugs.com within 14 days of purchase for a refund or exchange of your full price merchandise. All items must be returned in new and unused condition with all tags still attached and their original packaging. All special orders and personalized items are final sale. Shipping costs associated with free or discounted shipping will apply to returned items. Please contact us to discuss your custom-designed or freight shipment if it is damaged or did not meet your expectations.

Please note, we will not credit or pay for return shipping on any order unless the item is damaged or incorrect due to our error. Please allow 2 weeks for refunds or credits to be processed and appear on your statement

 

Sales Tax
Squeeze Hugs is located in Louisville, KY. Sales tax of 6% is charged if the shipping address is in Kentucky.

 

Price Matching
If you find an item at a lower price on the internet, we will gladly price match for most items! If the price is lower than a 50% discount, however, it is up to our discretion.  Just contact us and provide us the site you found the item on and we will most likely match the price.  No additional coupons or discounts can be used on price matched items and we reserve the right to ship by method of our choice.

 

Privacy Policy
At Squeeze Hugs we are committed to maintaining the trust and confidence of our customers and believe part of providing outstanding customer service is by respecting the rights of its customers.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. We do not share this information with outside parties except to the extent necessary to complete that order.

Our site uses cookies exclusively for the purpose of keeping track of your shopping cart. We do not use cookies for other purposes.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Our main goal is to provide you with unbeatable customer service and gorgeous upscale boutique merchandise. If at any time you’re not completely satisfied with your shopping experience, please contact us immediately.

 

Squeeze Hugs is a designer children’s and baby boutique offering designer brands like Angel Dear, Appaman, Bella Tunno, Belle Ame Pettiskirts, Charlie Rocket, Claesen’s, Clairebella, Coco Bonbons, Deux Par Deux, Frankie & Daisy, Haute Baby, Liliputians NYC, Lola & James, Luna Luna Copenhagen, Me Too, Mim Pi, Misha Lulu, Monster Republic, My Vintage Baby, Okkies, Ollie Baby, Paperlili, Piggy Story, Posh Petals Couture, Room Seven, Rowdy Sprout, Three Little Ziglets, Timi & Leslie, Toni Tierney, A Vintage Room, Wes & Willy and Wild Mango. We also offer several personalized items and gifts such as personalized hair clips, personalized birthday tees, personalized birthday outfits, personalized lunch boxes, and personalized necklaces.